1. Agreement to terms
These Terms of Service ("Terms") apply to the PlanBill website at https://planbill.net, our apps, and related services (the "Service"). Ecle Coastal LLC d/b/a PlanBill operates the Service. In these Terms, "we," "us," and "our" mean that company.
By creating an account, signing in, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
2. Description of the service
PlanBill helps small businesses manage invoices, estimates, expenses, linked bank activity, and reports. It includes optional AI features: Hundo, our in-app assistant; Ask lookups and charts; receipt and document scanning; AI-assisted invoice and estimate drafting; and Voice Mode. Customer texting, AI Bookkeeper, and Voice Mode require Pro. A team time clock may be offered as a Pro add-on. We may add, change, or remove features, with reasonable notice when possible.
3. Account and eligibility
You must be at least 18 and able to enter a binding contract. Keep your sign-in details secure: you are responsible for activity under your account. Give us accurate, complete account information and keep it up to date.
4. Acceptable use
You agree to use the Service only for lawful purposes and in accordance with our Acceptable Use Policy. You may not use the Service to violate any law, infringe others' rights, or transmit harmful or illegal content. We may suspend or terminate access for violations.
5. Your data and privacy
You retain ownership of the data you submit to the Service. Our collection, use, and disclosure of your data are described in our Privacy Policy. By using the Service, you consent to that processing. You are responsible for ensuring you have the right to provide any data you upload (including customer and financial data) and for complying with applicable data protection laws.
6. AI features
AI features are optional to use. When you use features such as Hundo, Ask, invoice or estimate drafting, document scanning, or Voice Mode, PlanBill may send the information needed for your request to an AI provider. This can include your messages, voice clips, files, and relevant business or customer details. The providers and the work they do for PlanBill are listed on our Subprocessors page. Our Privacy Policy explains how we handle this information.
AI results can be inaccurate or incomplete. They are suggestions, not tax, legal, accounting, or financial advice. You are responsible for reviewing drafts, scanned amounts, categories, and answers before you save them, send them, or rely on them. When Hundo offers to send an email or report, or change or delete a record, it asks you to confirm first. Actions you confirm are your responsibility.
As between you and us, you own the content you submit to AI features and the results they produce. You must have the right to submit the content, including information about your customers. Do not use AI features to create false or misleading invoices or records, break the law, get around safety limits, or access someone else’s data. AI features may have usage limits, and we may change the models or providers that support them.
7. Fees and payment
Standard has no subscription charge. Usage limits and platform fees still apply. See our pricing page and your billing settings for the rates that apply to your plan.
Paid services include Pro subscriptions, optional add-ons such as extra businesses or a team time clock, and platform fees on paid invoices. Published rates are a guide; exact amounts are confirmed when you subscribe or as otherwise communicated in the Service or by email. Card processing fees are separate from PlanBill fees.
Paid plans are generally billed in advance, monthly or yearly. You must provide a valid payment method. By subscribing, you authorize us to charge it. Refunds are at our discretion unless the law requires otherwise.
We will give at least 30 days’ notice of fee changes. Continuing to use the Service after a change means you accept it. You are responsible for taxes unless we are required to collect them.
8. Subscription and cancellation
Paid subscriptions renew automatically until you cancel. Cancel in your account settings or contact us. Cancellation stops future charges; it does not refund amounts already paid.
We may suspend or close your account for non-payment or a breach of these Terms.
9. Intellectual property
We own or license the Service, including its design, code, and branding. We grant you a limited, non-exclusive, revocable license to use the Service for your internal business use in accordance with these Terms. You may not copy, modify, reverse-engineer, or create derivative works from the Service, or remove any proprietary notices.
10. Third-party services
PlanBill relies on other companies to run the Service, including Stripe for payments, Supabase for sign-in and data storage, Vercel for hosting, and providers that support AI features. The current list and each provider’s role are on our Subprocessors page. Those companies may have their own terms and privacy policies. We are not responsible for services we do not control.
11. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. THE SERVICE IS NOT A SUBSTITUTE FOR PROFESSIONAL ACCOUNTING, TAX, OR LEGAL ADVICE. AI FEATURES, INCLUDING HUNDO, ASK, RECEIPT AND DOCUMENT SCANNING, AI DRAFTING, VOICE MODE, AI BOOKKEEPER, TAX GUIDANCE, AND CPA-READY SUMMARIES OR PACKETS, CAN PRODUCE INACCURATE OR INCOMPLETE RESULTS AND ARE NOT TAX, LEGAL, ACCOUNTING, OR FINANCIAL ADVICE. YOU ARE RESPONSIBLE FOR REVIEWING ALL AI RESULTS AND DRAFTS BEFORE YOU SEND, SAVE, OR RELY ON THEM.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM (OR ONE HUNDRED EUROS/US DOLLARS IF GREATER). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN SUCH CASES OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
13. Indemnification
You agree to indemnify, defend, and hold harmless us and our affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.
14. Termination
We may suspend or terminate your account or access to the Service at any time for breach of these Terms, non-payment, or for any other reason with notice where required. You may stop using the Service at any time. Upon termination, your right to use the Service ceases. Provisions that by their nature should survive (including ownership, disclaimers, limitation of liability, indemnification, and governing law) will survive.
15. Changes to the terms
We may update these Terms from time to time. We will post the updated Terms on this page and update the "Last updated" date. For material changes, we will also notify you by email or in the app. Your continued use of the Service after the effective date of changes constitutes acceptance. If you do not agree, you must stop using the Service.
16. Governing law and disputes
These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles. Before bringing a legal claim, you agree to try to resolve the dispute informally by contacting us at legal@planbill.net and giving us at least 30 days to respond. If we cannot resolve the dispute within that period, any dispute arising from these Terms or the Service shall be resolved exclusively in the courts of the State of Florida, United States, and you consent to personal jurisdiction there. Nothing in these Terms affects your statutory rights as a consumer where applicable.
17. General
These Terms, together with our Privacy Policy, Cookie Policy, and Acceptable Use Policy, constitute the entire agreement between you and us regarding the Service. Our failure to enforce any right does not waive that right. If any provision is held invalid, the remaining provisions remain in effect. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale of assets.
18. Transactional text messages (SMS)
Customer texting requires Pro, texting enabled for the business, and the recipient’s consent. Messages are transactional only, not marketing. They may include invoices, estimates, payment links, payment confirmations, and due or past-due reminders that the business enables.
Recipients opt in through an estimate review page, invoice payment page, or customer profile. We send texts only after the recipient has opted in.
Texts are transactional only. No marketing. The customer must opt in. Paying an invoice does not require opting in. Reply STOP to opt out, HELP for help. Msg & data rates may apply. Message frequency varies.
Recipients may also opt out in the product (such as updating preferences on the customer profile). For status, disclosure, and operator information, see our Privacy Policy and Text messaging page. Questions about these Terms: legal@planbill.net.
19. Contact
Ecle Coastal LLC d/b/a PlanBill, 7901 4th St, N Ste 300, St. Petersburg, FL 33702. For questions about these Terms, contact us at: legal@planbill.net.